31 May 2017

Full-Time MANAGER, MEDICAL SERVICES

AdminKamloops, British Columbia, Canada

Job Description

MANAGER, MEDICAL SERVICES

Position Summary
In accordance with the established vision and values of the organization, the Manager is accountable for ensuring excellence in the provision of patient-centered care within a defined clinical area(s). The Manager is responsible for providing leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned portfolio. The Manager applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager is accountable for efficient, effective utilization of approved physical, financial, and human resource; for guiding and coordinating activities of the area(s) in accordance with professional standards; and for supporting the goals and strategic direction of Interior Health.

TYPICAL DUTIES AND RESPONSIBILITIES:

1. Provides leadership for clinical practice by seeking out and identifying best practices in patient care ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.

2. Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.

3. Facilitates and directs the development, implementation, and evaluation of specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within the assigned portfolio and Interior Health.

4. Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in service area. Monitors the budgets, identifies variances, and takes corrective action as required to maintain expenditures within the approved budgets.

5. Participates in the development and implementation of the local quality improvement and risk management initiatives for acute care services in accordance with Interior Health standards and processes.

6. Analyzes current trends and data in the assigned area of responsibility related to the provision of accessible, comprehensive, efficient, and effective service/care.

7. Participates, as part of the local management team, in coordinating the utilization of shared resources including services, equipment, and space with other departments of the health site, as well as with other sites in the Health Services Area.
8. Acts as a change agent within the service fostering an environment of innovation and critical thinking.

9. Collaborates with interdisciplinary team members in planning and providing effective and efficient care within the assigned portfolio to support the achievement of operational and strategic objectives of the clinical program to be consistent with the mission, vision, and values of Interior Health.

10. Ensures the development and implementation of an effective recruiting, performance review, and performance enhancement strategy, growth, and development of select personnel and succession planning within the service area.

11. Identifies potential leaders and provides support and assistance to those individuals to address career goals.

12. Administers collective agreements and represents the employer in the grievance process, on various union/management committees, and during essential service situations.

13. Analyses current trends and data in assigned areas of responsibility relating to the provision of accessible, comprehensive, efficient, and effective service/care. This includes sick time, overtime, casual utilization, WCB, turnover, staff mix, vacation utilization, and vacancies.

14. Maintains a positive and productive work environment respecting the value of an interdisciplinary team approach to the provision of health services. Promotes the creation of a quality work environment.

15. Identifies the educational needs of staff in the provision of direct patient care. Ensures the appropriate mechanisms are in place to support staff in the provision of quality patient care. Communicates with educational personnel regarding identified needs and collaboratively plans opportunities for professional development.

16. Represents Patient Care Services and assigned clinical areas on a variety of internal and external committees as required.

17. Performs other duties as assigned.

Qualifications

• Baccalaureate Degree in Nursing; Masters Degree in a health related field preferred
• A minimum of seven to ten years recent, related acute care experience with three years in a management/administrative position
• Current practicing membership with the College of Registered Nurses of British Columbia

Competencies
• Interior Health Emotional Intelligence Competencies

Skills and Abilities
• Demonstrated ability to guide individuals and groups while maintaining group cohesion, motivation, commitment, and effectiveness.
• Demonstrated ability to effectively introduce and manage change that is consistent with the vision, purpose, and operating principles of Interior Health.
• Demonstrated ability to plan, develop, implement, manage, and evaluate programs.
• Excellent negotiation skills to relate effectively with clients, medical staff, and members of the interdisciplinary team.
• Ability to define own continuing education needs and maintain competency through reading literature, management workshops, seminars, and available educational offerings.
• Physical ability to perform the duties of the position.

MANAGER, MEDICAL SERVICES

Job Categories: Featured. Job Types: Full-Time. Salary: 40,000 - 60,000.

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