14 Apr 2017

Full-Time EHealth Associate-Internship


Job Description

EHealth Associate-Internship

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support.  Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

As an eHealth Associate you will need to be flexible with hours of operation and daily duties. Flexibility
when travelling to Facilities is a must and the varying hours from day to day will depend on the facilities
needs on any specific deployment. As an Associate you will also need to cascade all corresponding
information to the necessary departments and/or people in the allotted time lines that are specified.
What You’ll Do:

Training and Shadow Days (35%)
 Use information provided by eHealth management team during pre-implementation meetings
to determine client requirements prior to eMAR data loading.
 Ensuring all information is cascaded to the staff at every Facility so they are more comfortable
with using the product before and after the Go-Live date.
 Train on software, hardware and nursing process and procedures when implementing eMAR.
 Shadowing of nurses for 3 days after training sessions.
 Reiterate training materials during the shadow days to allow nurses to have hands on
experience on software and hardware.
 Weekly post deployment follow-up for 1 month, then monthly thereafter.
 Maintain training manual / standardizations to ensure they contain the most up-to-date

Medication Input and Review (30%)
 Input data on a regular basis with high accuracy rate.
 Audits conducted prior to go-live date requires time sensitive communication between facility
and pharmacy.
 Being able to cascade any and all information needed to complete all Medication profiles to
ensure data accuracy and the well-being of all Residents.
 Timing is crucial with follow-ups on a constant basis is required.

Lead of Facilities (25%)
 Correspond with our clients in order to determine their needs and communicate with
Operations before the Go-Live date.
 Cascade any and all corresponding information from Facility to the eHealth team and Pharmacy
on a regular basis.
 Planning and being well organized to meet all time lines.
 Evaluate and assess success of implementation and provide recommendation of improvement
to department supervisor / manager

On Call (10%)
 Provide 24/7 support to all eMAR facilities
 Knowing background knowledge to better service the nurses when there is an issue.
 Being able to convey the content that is needed to answer any and all questions from the staff
at all Facilities.
 Being approachable so that all staff at any given Facility is comfortable with asking questions
and expressing their concerns.

What You’ll Need:
 Able to work well in a group setting
 Able to work well alone and be productive with your time
 Able to adapt in a fast paced environment as it is ever changing
 Able to problem solve and find solutions to issues for clients in a quick and effective way
 To be on the road for extended periods of time
 Able to communicate with associates and clients in an effective and professional manor
 Organized and uses their time effectively in and out of the office
 Able to speak well in large crowds

 Proficiency with Office software suite required
 Experience in a IT related environment
 Experience in Long Term Care and Pharmacy related field
 Usage of tracking systems in regards to hardware (deployed and recalled)
 Experience with correct and concise documentation of items
 Experience with electronic medication administration software required (PCC, MED e-care,
Catalyst etc)

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Co-op (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

EHealth Associate-Internship

Job Categories: Featured. Job Types: Full-Time. Salary: 60,000 - 80,000.

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